Thursday, February 09, 2006

What's wrong with the lamp

Megan happens to love her lamp.

Okay so it's been a while, Mom just mentioned that even Adam is more current than I. But what can I say my life is totally boring. Work is work, nothing exciting, unless Aged Debt reports turn you on. In which case I'll let you know my Medicaid Aged Debt report is currently 11 pages, it was 40 when I started.

The weather has been incredible for Michigan winter. We are going through a cold spell where the temperatures are actually hovering around normal. I don't recall a single day so far when it was below zero, even for a wind chill. I'm certainly not going to complain about that, although I have met some people who do. When we were having 20 degrees one day and 50 the next some fools were saying, "I wish Mother Nature would make up her mind" I on the other hand knew that when Mother Nature made up her mind it wouldn't be on 50 degree temperatures, so I was willing to take them whenever I could.

I think I have finally manged to actually cancel my voyager (corecomm) account. Getting a divorce was easier (but then again I remarried the same guy so maybe that doesn't count) and I mentioned that (not the remarriage part) to them in the last of many communications with them. It started when I received an email stating that my account was up for renewal and since they had a credit card on file all I had to do was nothing unless I wanted to change something in which case I could call there customer support 24/7. I knew the credit card number they had was no longer valid and I did not want to continue my account since I was getting the DSL, so I called the customer support and told them I wished to cancel my account. I was told that I could only cancel an account M-F 8-5. I explained that those were exactly the same hours I worked (ok so I fudged a little) and that I was not available to call during those hours, I also explained that the credit card number they had was no good and since they couldn't get any money they would just cancel it then. Little did I know. I continued to get email from the voyager account, nothing but spam, but it was still coming so I knew the account was still active. I sent them an email to cancel my account, which I knew they did not do since I had asked this on my first phone call. The reply I received said "we do now accept cancelations by email" I replied with if you do "now" (which I knew to be a typo of "not) then take this as my cancellation. The reply told my to call customer service 24/7. I then received a dunning notice from them that they would turn my account over to collections if I did not call and give them a current credit card. Of course I could call 24/7, and since I received the card on Saturday when I was home to get the mail I called then. Again I was told that I could only cancel on M-F 8-5, again I explained that I was not available then. The kid then told me I could designate someone else to call for me, I asked his name and he replied JR, I then designated him to close my account. He said that he was not authorized to do that, and I explained that I had just authorized him. Not trusting him to do this I did call on Monday, after talking to the first rep I had to hold for someone else, and expain all over again. I then received an email again asking for a current credit card to use. I replied to the email asking what more I could do I called their customer support during their appointed hours. The reply was that I could fax my request so I printed the email and faxed it. This weekend when I pulled in my email there was no voyager spam. I really like the DSL and as I type this at Mommy's I am again reminded of why.

Hopefull there will be pictures this weekend of Megan's birthday cake. I saw the perfect one on the Food TV show Sugar Rush and have been perfecting it in my mind for weeks. It will be so cool if it turns out right, almost better than the lamp. Look down there it is again.

4 comments:

ez said...

It is a fine lamp, but I have heard rumor of it wiggling. It has never wiggled for me, no matter how many times I looked at it.

I saw the "now" "not" thing coming. Very funny. I am glad your ISP divorce has gone through and the your DSL remarriage is going smoothly.

KathrynVH said...

JR didn't want to be your authorized agent--the slug.

Adrienne said...

Didn't somebody shoot him?

Megan said...

I just made a video of the lamp wiggling but my mom doesn't think she can post videos.
Love megan