Saturday, October 29, 2005

Do You Yahoo?

The installation CD warned that this could take up to 30 minutes to install. HA! Minutes, hours really what is the difference. The first problem arose when it came time to connect the DSL boxy thingy to the computer, on the phone they told me it was a USB connection, the installation cd gave me the option of Ethernet (recommended), USB, or wireless. I selected USB and got to some instructions that made no sense. I don't even remember what they were, but I took advantage of the 24/7 support offered. When I read the instructions to the tech he said, "oh, you don't have to worry about that" I then asked how I was supposed to connect the boxy thingy to my cpu, it said with the "Ethernet cable supplied." I asked what I was supposed to connect it to, and he replied "the ethernet card in your computer" I explained that would be great if I had an ethernet card, but since I didn't and I was told that it was a USB connection what was the plan. He said, "oh you can connect it through a USB port" with what I asked, "a USB cable" was the simple answer. "And where in this box of stuff you sent me would I find the USB cable?" "We don't supply those you need to get one on your own." Luckily, I remember that when Lyle gave us the computer he said, "I threw an Ethernet card in the box, just in case you go wireless someday" Yea right, was my thought....Thank you Lyle! So I installed the ethernet card, and had to restart the installation from the very beginning. The longest part is when the are copying the files, I thought this should go pretty fast the second time, wrong. Wrong again the third, fourth, fifth. But an hour in (about eleven) my computer was all connected and I was on DSL. Now all we had to do was Megan's. I had purchased from SBC a wireless adapter card to connect Megan's PC and while I was doing mine, I had her turn off and disconnect her pc. We dropped the card in, put the installation cd in and progressed. Until we got to the part about actually connecting, First they asked me how I was connecting and gave me three pictures none of which looked like what I had. There was one that said Wireless Adapter but it had a long thing sticking out of the back that mine did not have, I selected it anyway and went on. The cd then instructed me to go to section F of the installation guide, there was no Section F, there was no section, A, B, C, D, E, G,H, ... either. I hit next and pretended to have read Section F. It said sorry I cannot connect, is the power on on the boxy thingy - they didn't use the term, boxy thingy, but I knew what they meant anyway. The cd then told me I was going to have to connect manually and where to find the information on the boxy thingy. I got this and plugged the numbers in and they said "sorry I cannot connect, is the power on on the boxy thingy" I said yes, and was told where to find the numbers and how to plug them in. While getting the numbers off the boxy thingy Gordon found a stick that connected to the back of the card we had put in so we attached that and still no luck. I rebooted thinking maybe since we had just attached the stick maybe a reboot would help. Not so much. We had to start the installation all over and couldn't get past putting in the numbers. Back on the phone with tech support. I explained that I did not do whatever was in section F since the manual they had sent had no sections, nor any information other than drop the card in and follow the cd. Again I was told that I did not need to worry about that. Walking through it with support helped none so I was bumped up to second level. In their defense I was never on hold for more than 30 seconds, so I never had to wait for them not to tell me anything. Second level walked me through opening the device manager and attempting to load the driver. The computer however was not able to locate a driver, talking to me as if I had never seen a computer before the tech was getting very impatient when the driver was not found since it was apparent to him that I was not pointing the wizard to look on the CD. (Luckily for him not only have I seen a computer before, but have worked support and understand the average level of intelligence dealt with) The tech went up one level and came back and said that the driver for that particular card is not included on the CD and we would need to download it off of the internet. My patience level was not at a good point by then. Why would you sell me a card and not include the driver, why would you tell me it was a USB connection and send me an Ethernet cable, why, oh why, do I attempt to change things, why can't I ever just be happy with what I have, why I ask you why! Fortunately the last half went on only in my head. I came back to my newly connected PC and downloaded the driver and burned it onto a CD to take to Megan's computer. Opened the zip files on Megan's went to load the driver and nope, the device manager said no driver, the card software said no device, always blaming the other guy. Tech supported decided I had a bad slot on the computer and told me to move the card, and then it would work just fine. I said I doubted that, but I would move the card and call them back. So I took the modem out and switched places with the wireless adapter, I was able to dial into the internet with the modem in the slot just recently vacated by the adapter, and was still not able to connect the adapter in the modem's old home. Back to tech support, "probably a bad card, those cards are not real reliable" "probably why you don't include a driver for them, huh?" "we can send you a new card" "nope not interested, I want to return this card, just tell me what I need to buy at Best Buy to get this computer running" He suggested a USB wireless adapter and instructed me to call billing on Monday to arrange the return of the original card. So we were done for the night, it was only 2:00 in the morning, three hours of effort and Megan's computer was still not connected.

This morning after the laundrymat and the library we went to Wal-Mart and bought a USB wireless adapter. I was able to load the software that came with it and plug it in getting the computer to recognize it, however it did not recognize mycomputer. Back to tech support. I gave him my case number and he read all the notes, I explained that I had a USB connector and that the computer was recognizing it but I needed to tell it how to find the boxy thingy that they had sent me. He explained that since I had chose to go with a third party connector he might not be able to help me. Totally out of patience I explained that I hoped the call was being monitored and this not being my first, second, or third call to their technical support I was fully aware that the chances of him being able to help me were slim and none, that SBC had given me little option but to go with a third party vendor, and that he had better listen to what I was telling him since I understood the concepts but needed to know the particulars of where everything went. I explained that I was able to get into the software to where the profile needed to be loaded but that I did not know what information to put in where. Walking through it with him led absolutely no where. He kept saying "where it says WEP put in your serial number" It doesn't say WEP. Finally, he gave me the codes that I would need to call Belkin (the third party vendor) and hopefully they would be able to help me. And they were, it took a while, I was on hold for about 40 minutes waiting for the next available operator, finally I decided to take the phone into the office and play poker while I waited, sure enough that brought about the next available operator. Within minutes, I professed my undying love, and Megan's computer was on line on DSL.

My email is changing from ggerth@voyager.net to gretchengerth@sbcglobal.net. Voyager is still active until 11/17 when my contract is up. But I signed up for something called trueswitch which is supposed to notify all of you and forward mail for up to thirty days.

That's all the news that's fit to print.

4 comments:

paulette said...

I did get notified by a form letter of your new email address.

I love these long stories but you need more paragraph breaks. I feel that I'm not allowed to breathe until I get to a break. I'm old. Breathing is a precious commodity.

ez said...

Yes, please keep mom breathing.

I am very excited about your DSL, now talk your mother into it.

Does this mean you can drop the second phone line?

Adrienne said...

DSL or cable connection is my next big purchase. Gretch is it monthly or can you pay a year at a time?

ez said...

We have a cable connection and we pay monthly. It seems to me that we did not have DSL as an option, but if they have it in Westbranch for heaven's sake it must be all over by now.